John Kupersmith Novato, CA Phone: 415-519-7594 E-mail: Web: www.jkup.net Experience Education Publications Presentations Awards Memberships References Web Portfolio Experience Reference Librarian (2000+) University of California, Berkeley Service Design Analyst (2000-01) California Digital Library University of California Internet Services Librarian (1994-2000) Washoe County Library, Reno, NV Networked Information Support Specialist (telecommuting, 1994) Networked Information Services Coordinator (1991-93) Assistant for Computer-based Information Services (1987-91) Assistant for Public Services Programs (1981-87) General Libraries, University of Texas at Austin Adjunct Faculty (1983-94) Office of Management Services, Association of Research Libraries Reference Librarian (1976-81) Van Pelt Library, University of Pennsylvania Assistant Librarian (1975-76) The Haverford School, Haverford, PA Graduate Reference Assistant (1973-74) John D. Rockefeller, Jr. Library, Brown University Education MLS 1975 Rutgers University MA 1973 Brown University (English literature) BA 1970 University of Washington Publications "Library Terms That Users Understand," a web-based clearinghouse of usability data on library terminology, 2003. "Interview with John Kupersmith" by Michael Whang, posted on wdrive, the web site of the Western Michigan University Libraries Web Office, June 2003. "The Other Home Page: Special-Purpose Entry Points for Library Web Sites," Library Journal netConnect, April 15, 2003. Interviewed by Karen G. Schneider for "Look Backward, Look Forward: Faces of the Fin de Siècle," American Libraries (November 1999). "Technostress in the Bionic Library," in Cheryl LaGuardia, ed., Recreating the Academic Library: Breaking Virtual Ground (New York: Neal-Schuman, 1998), pp. 23-47. "YOU ARE HERE, But Where is That?: Architectural Design Metaphors in the Electronic Library," in Cheryl LaGuardia, ed., Finding Common Ground: Creating a Library of the Future Without Diminishing the Library of the Past (New York: Neal-Schuman, 1998), pp. 58-67. "The Evolving Research Library: A Memetic View," in Susan Lee, ed., The New Library Legacy: Essays in Honor of Richard De Gennaro (Munich: K.G. Saur Verlag, 1998), pp. 34-43. "8 Hours in Cyberspace: Operating a Library Web Site," Internet Trend Watch for Libraries 2 (December 1997). "Teaching, Learning, and Technostress," in Cheryl LaGuardia, ed., The Upside of Downsizing: Using Library Instruction to Cope (New York: Neal-Schuman, 1995), pp. 171-181. "UTCAT: Applying Design Principles to an Online Catalog," in The Online Catalog Book, ed. Walt Crawford (New York: G.K. Hall, 1992), pp. 507-520. "Technostress and the Reference Librarian," Reference Services Review 20 (Summer 1992), 7-14,50. (with Ann Neville) "Online Access for Visually Impaired Students," Database 14 (December 1991), 102-104. "The Graphic Approach," quarterly column in Research Strategies; 23 installments (Winter 1983 - Summer 1988). "Hard Choices at the Reference Desk," National Federation of Abstracting & Information Services Newsletter (October 1988), 250. "'What did you do?' 'Write.' 'What did you write about?' 'Nothing.'," Teaching Through Writing: A Newsletter for Faculty in All Disciplines 1 (November 1984), 1-5; reprinted in UT Center for Teaching Effectiveness, Teaching Through Writing: A Resourcebook for Instructors of Substantial Writing Courses (Austin, 1985). "Informational Graphics and Sign Systems as Library Instruction Media," Drexel Library Quarterly 16 (January 1980), 54-68. "The Role of the Design Consultant," in Sign Systems for Libraries, ed. Dorothy Pollet and Peter Haskell (New York: Bowker, 1979), pp. 69-78. Presentations "Library Terms That Users Understand," audio webcast for The Education Institute (March 21, 2006). "Library Terms That Users Understand," Internet Librarian 2005 (Monterey, CA, October 24, 2005). "Creating Effective Student Research Assignments," California Clearinghouse on Library Instruction Spring Workshop, Fremont, CA, May 14, 2004. (with Rosalie Lack) "Usability Testing in the California Digital Library," Digital Library Federation Spring Forum, San Francisco, May 5, 2001. Panelist, "The Future of the Book," Great Basin Book Festival, September 21, 1999. Panel moderator, "Internet Public Access and Filtering," Nevada Library Association (1998). "A Branch in Cyberspace: Maintaining a Library Web Site," Nevada Library Association (1997). Technostress management workshops (10 since 1991). Clients include Harvard University Professional Development Committee, Executive Women in Texas Government, Texas Library Association, California Clearinghouse for Library Instruction. "Beginner's Mind: Technostress and the Learning Organization," paper presented at SUNY/OCLC conference, "What's the Stress in Technostress?: Managing Technology Overload in a Challenging Information World" (New York City, October 28, 1994). ARL/OMS Basic Management Skills Institute (five since 1987); ARL/OMS Training Skills Institute (six since 1988). Planned and conducted ARL-sponsored 3-day workshop for 70 people on "Transforming the Reserve Function: Building Partnerships to Provide Instructional Support in an Electronic Age" (Durham NC, June 2-4, 1994). "UTCAT: Applying Design Principles to an Online Catalog," LITA Preconference (Atlanta, 1991). "Legalities and Ethics of Downloading," AMIGOS workshop (Dallas, 1989). "Impact of CD-ROM on Public Services," AMIGOS Technical Session (Dallas, 1988). "Management Aspects of Screen Design," LITA Preconference (New Orleans, 1988). "The Missing Link: Library Assignments that Teach Research Skills," National Conference on Teaching Excellence (Austin, 1983); subsequently presented as a UT Austin Center for Teaching Effectiveness faculty seminar. Designed and taught workshops for UT Austin librarians on "Teaching the Online Catalog" (1988) and "Preparing and Teaching the One-hour Lecture" (1983). "Library Sign Systems: An Instructional Medium," Tenth Annual LOEX Conference on Library Orientation for Academic Libraries (1980); seven similar presentations to state and local groups since 1978. Awards MCI Cybrarian of the Year (Nevada, 1998). Nevada Library Association Progressive Library Service Award (1998). Washoe County Library System "Jewel of Excellence" Award (November 1998). UT Austin General Libraries Staff Excellence Award (1990). Memberships Marin County Library Commission (2001-2006). Marin County Library Customer Service Committee (2005+). Advisory Board, Librarians' Internet Index (2002-2007). Editorial board, Reference Services Review (1994+).

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